Capacity

At Symcor, we define success by what we help others achieve. In today’s disruptive technology environment, we leverage our products, services and data expertise, supported by our dedicated employees, to empower our clients.

As one of Canada’s largest data processing companies, Symcor provides a proven, trusted and secure partnership with clients across varied industries:

  • Wealth Management
  • Utilities
  • Financial Services
  • Telecommunications
  • Insurance

We offer our clients a full suite of services to handle complex processes, providing flexible solutions to assist them in elevating their business performance in Payment Processing, Insurance, Document Management, Customer Communication and Digital & Analytic services.

With 11 operational locations across the country, Symcor is positioned to offer clients flexible, responsive solutions supported by the strength of our dedicated employees. Our numbers* alone tell an impressive story:

  • 6,000+ lockbox accounts managed
  • 500 million documents produced
  • 20+ million customer remittance payments received and processed
  • 30,000 contacts handled by Symcor’s contact centre
  • 2.5+ petabytes in patented archive
  • 120+ applications supported by Symcor’s technical teams
  • 2.25 billion impressions printed

Symcor’s client focused approach utilizes Lean 6 Sigma to successfully deliver on unique Service Level Agreements (SLA). Symcor’s operational efficiency enables our clients to enhance their customers’ experience.

As a Global leader in Project Management execution, recognized by the Project Management Institute, Symcor efficiently manages projects / programs that are delivered within the promised scope, schedule and cost.

The value of our clients’ brand is protected through the proven integrity of our policies and procedures that manage:

  • Information Security – Our approach has created an infrastructure for networks and systems that will protect the confidentiality and integrity of data and ensure that access is readily available only to those who need it to perform their job function.
  • Privacy – Our commitment to Clients and Employees is to provide robust, industry-leading processes to protect the privacy of personal and confidential information.
  • Physical Security – Symcor is committed to protecting our people, assets and processes in the workplace from loss and threats to physical security
  • Business Continuity Planning / Disaster Recovery (BCP / DR) – Restoration of mission-critical business functions is the foundation for Symcor’s BCP / DR program, which enhances our ability to respond to any significant or prolonged disruption to normal operations, while protecting our employees, assets and the interests of our clients.

Underpinning all of Symcor’s capability is our mature Enterprise Risk Management structure which is embedded into Symcor’s policies and procedures as an integral component of our strategy and culture. This allows us to manage, enterprise-wide, the uncertainties that could influence achieving our strategic objectives to create, protect, and enhance shareholder, client and employee value.

Symcor is an industry leader, continuously looking for opportunities to grow and build our production capacity to support our clients in achieving their business objectives.

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*annual

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