Symcor's Integrated Statement Services division is one of North America’s largest integrated outsourcing service provider for data-driven customer correspondence.  We assist businesses in transforming their bills and statements into more efficient and effective customer communication tools.

We have a comprehensive understanding of the challenges and opportunities inherent in large volume bill and statement production. Our people, process and technology investments reflect our passion to be a world leader in the area of bill and statement transformation, production and electronic presentment.


Our services can help you:

  • Reduce the overall costs of your bill and statement production and presentment requirements
  • Optimize your bills and statements as a customer communication vehicle enabling you to realize benefits such as improved customer loyalty, satisfaction and revenue
  • Ensure consistent excellence in execution in both printed and electronic media
  • Exceed your standards for security, confidentiality and business recovery and continuity planning
Our services include:

Bill and Statement Design - Customer-specific information is the driving force behind effective communications strategies. Our design team unites information technology, customer data and creative design to assist you in planning and implementing measurable loyalty and customer satisfaction strategies. Transform bill and statements from rudimentary collection and compliance documents into valuable customer touch points. Our accountability from strategy through to execution makes Symcor unique in North America.

Statement Development and Messaging - Symcor has developed a unique set of tools that assist you in using personalized statement messaging strategies that leverage the knowledge of your customers. Using these browser-based tools, you can populate message databases remotely, automate the editing and proofing functions and streamline the process of capitalizing on customer segmentation through personalized statement and bill messaging. We have a large focused team of developers and composition experts who support bill and statement transformation projects.

Document Production Services - Symcor specializes in data processing, document composition, programming, production and distribution. Our world-class printing and insertion services deliver high volume, highly customized data-driven customer bills and documents in paper format. Our technology infrastructure and expertise in electronic information storage and retrieval means we can store data and documents you and provide access to your end-customers in a secure, hosted environment. We maintain rigorous quality standards through disciplined project management methodologies, detailed service level agreements, and highly automated operations and reporting processes.

Internet Presentment Services - Symcor's electronic delivery service develops and hosts full-fidelity or dynamic customer bills and statements in PDF, HTML, XML or WML. This provides you with the ability to present these documents where and when they are required, or can we say “in real time”. Our bill and statement distribution platform supports any customer's unique electronic document distribution requirement, including presentment at a company's own website as well as presentment to major consolidators call centers or to other third party intermediaries.