Exceptions and Returns Services

These services handle exceptions and returns from capture services. Using an image-based platform, Symcor employs the latest technology to maximize speed and flexibility. This allows for more efficient payment decisions and faster processing of inbound and outbound returns for customers. We retain data and images for audit requirements and can utilize analysis software to identify potentially fraudulent items.

Symcor performs an initial review of all suspected fraudulent items, eliminating false positives and referring suspect items to customers for final pay/no pay decisions.

Our automatic image-based research and case management capabilities allow customers to retrieve item information and reconcile discrepancies due to encoding issues, missing or free items, misreads or balancing errors.

Self-service item retrieval requests via a secure Web connection are managed across multiple media sources, including microfilm and image archive, to provide timely electronic, faxed or print responses.