Electronic Solutions

Symcor's electronic solutions offer dynamic, secure and cost-effective electronic presentment and storage for transactional communication in a digital age. Our customers can transform their customer correspondence along with their scheduled bills and statements into interactive relationship tools.

Statement Presentment:

Symcor's electronic solutions offer dynamic, secure and cost-effective electronic presentment and storage for transactional communication in a digital age. . Our customers can transform their customer correspondence along with their scheduled bills and statements into interactive relationship tools.

Documents are presented to end-users where and when it is convenient for them, in a secure and cost-effective environment. Symcor customers control the user experience and the end-user accesses electronic statements via the web. Our electronic presentment and delivery systems also allow our customers to track their consumers' access and usage. Our web-based messaging tool and design capabilities facilitate dynamic one-to-one electronic communication campaigns. Messages created as part of our electronic statement presentment are directly targeted and can be updated to ensure relevancy whenever the statements are viewed.

Document Retrieval and Archiving:

Symcor offers the largest, most secure electronic archive in Canada, storing billions of documents. With over a decade of experience and commitment to document security and integrity, Symcor has helped our customers convert over 70 million documents from paper to electronic formats in the past five years alone. Our integrated systems leverage the latest technology to offer enhanced indexing for searching and tracking end-user activity with their electronic bills and statements.

The retrieval and archival system architecture provides for multiple data back-up and redundancy, delivering a 99.99% up-time reliability that is fully compliant with all regulatory and security requirements.

Email and Secure Email Notification:

Symcor's on-line, electronic statement services are directly targeted to the end-user through e-mail notification of on-line statement availability or other important notices. These e-mails can be delivered in plain e-mail text or personalized in rich HTML format that includes full-colour design and branding.

Secure e-mail is an available option that facilitates "pushing" of PDF statements or other critical content to the end-user via a highly secure e-mail that utilizes universally trusted encryption standards.

Rich e-mail notification provides the user with personalized summary information, directs embedded links to their detailed web-based electronic statement, and links to other useful content. It can also include targeted promotional messaging and information that adds value to the client communication experience, complementing web-based content and reducing the need to visit multiple sources for information on new products and offerings.

All e-mail notification solutions provide a secure, reliable and timely way to reach consumers wherever they are.