Full-Colour Digital Printing:

Printed bills and statements stand out with Symcor's efficient and cost-effective high-speed, full-colour digital printing. Personalizing printed communication with compelling, targeted messages in dynamic full colour is the ideal way to sell, educate, promote and connect with clients who prefer receiving their regular bills and statements in printed formats.

Messaging:

Personalized messages on printed bills, statements and inserts can drive the loyalty, retention and action that lead to increased revenue. Symcor quickly helps our customers maximize that potential by engaging end-users through compelling messaging integrated into regular transactional bills and statements. Our web-based messaging tool provides the ability to execute real-time, one-to-one marketing campaigns or critical regulatory messaging on the printed communication that is already being delivered to end-users. Full-colour text and images in a variety of styles can also be replicated in electronic formats. You control the message, the look and the design to reinforce your brand and your client relationship.

Composition:

Symcor uses the most current composition tools and on-boarding techniques to transform consumer data into accurate, secure and visually compelling printed statements. Our many years of experience and our continual investment in technology ensure faster time to delivery and consistency of messaging for all printed statements. Symcor maintains the largest development team in Canada dedicated solely to on-boarding and transforming customer communications. We effectively coordinate and implement approximately 1,000 changes per year, keeping our customers' communications up-to-date with the latest market trends.

Statement Presentment:

Symcor's suite of solutions for electronic bill and statement presentment offer our customers the latest innovations in electronic communication, plus the ability to align electronic statements to printed versions with consistent design and messaging.

Documents are presented to end-users where and when it is convenient for them, in a secure and cost-effective environment. Symcor customers control the user experience and the end-user accesses electronic statements via the web. Our electronic presentment and delivery systems also allow our customers to track their consumers' access and usage. Our web-based messaging tool and design capabilities facilitate dynamic one-to-one electronic communication campaigns. Messages created as part of our electronic statement presentment are directly targeted and can be updated to ensure relevancy whenever the statements are viewed.

Retrieval and Archiving:

Symcor offers the largest, most secure electronic archive in Canada, storing more than two billion electronic statements. With over a decade of experience and commitment to document security and integrity, Symcor has helped our customers convert over 70 million documents from paper to electronic formats in the past five years alone. Our integrated systems leverage the latest technology to offer enhanced indexing for searching and tracking end-user activity with their electronic bills and statements.

The retrieval and archival system architecture provides for multiple data back-up and redundancy, delivering a 99.99% up-time reliability that is fully compliant with all regulatory and security requirements.

Email Notification:

Symcor's on-line, electronic statement services are directly targeted to the end-user through e-mail notification of on-line statement availability or other important notices. These e-mails can be delivered in plain e-mail text or personalized in rich HTML format that includes full-colour design and branding.

Secure e-mail is an available option that facilitates "pushing" of PDF statements or other critical content to the end-user via a highly secure e-mail that utilizes universally trusted encryption standards.

Rich e-mail notification provides the user with personalized summary information, directs embedded links to their detailed web-based electronic statement, and links to other useful content. It can also include targeted promotional messaging and information that adds value to the client communication experience, complementing web-based content and reducing the need to visit multiple sources for information on new products and offerings.

All e-mail notification solutions provide a secure, reliable and timely way to reach consumers wherever they are.

HTML Smartbill:

True interactivity and value are delivered through the latest "smartbill" technology – electronic bills and statements that give end-users control over how and where they are viewed, and how the information is presented. Symcor customers can offer their clients the ability to sort transactions by different fields and create personalized tags for grouping transactions of importance.

Smartbills and statements can contain the same targeted promotional message as e-mail notification, reinforcing your brand to drive loyalty, retention and profitability. The result for the end-user is a fully enhanced communication experience received through their regular monthly statement.

The banking industry's high volume of client statement transactions requires an efficient, multi-channel solution for producing high-impact, colour statements in a secure and regulatory compliant environment.

Symcor's cost-effective, digital full-colour print solutions create client communications that are personalized to support and enhance a customer's brand. Our multi-channel platform extends the impact of print through rich electronic communication of statements, notices and other financial reports, providing a seamless and consistent integration of messages across channels and faster time to market. Industry-leading composition services merge raw data with enhanced design and messaging capabilities to create a strategic marketing tool that banking clients receive on a regular basis. Dynamic and personalized electronic communication provides new opportunities to engage clients and educate them on new products and services while reinforcing the value and importance of the client relationship.

Our integrated and customized transactional communication services can help banks deliver regulatory communication quickly, efficiently, and securely while helping end-users transition from print to a digital world for their bank statements and notices.

Symcor's award-winning privacy controls are the industry standard for transactional communication of financial data. Credit card statements and confidential personal information are handled in a secure environment with multiple checks and balances to protect our customers and the end-user.

Our multi-channel offering translates a single source of data for multiple delivery options, from high-quality, full colour digitally printed paper statements to secure, web-based electronic statements delivered through an e-mail notification. All platforms offer the ability to personalize and target messages to end-users through the application of dynamic colour, imaging, and presentation options that help to inform, educate and sell new opportunities to existing clients.

Complex data and investment goals can be turned into more effective client communication through the use of Symcor's messaging and composition tools. Delivering full-colour, eye-catching documents that simplify the information and provide the user with content tailored to their needs can make the difference between communicating a transaction and building a lasting client relationship.

Our multi-channel platform can transform standard statements, proxies, trade confirmations and reports into rich, personalized communications for print or multiple electronic channels. It's a cost-effective way to reinforce brand, educate existing clients about new products and opportunities and communicate the value of your relationship.

Symcor's interactive, web-based tools provide customers with the opportunity to convert traditional paper inserts to onserts, helping to reduce costs and improve the opportunity for more effective customer communication. Our e-mail notification tools let our customers control the look, feel and content of regular communications to their wealth management clients. End-users benefit from messaging that is directly relevant to their interests. They can retrieve their information from anywhere with an internet connection as well as download, save and print their personal statements when and where they want them.

Our state-of-the-art digital printing platform can accommodate a wide variety of printed documents from simple statements and invoices to complex policies and certificates, including capabilities for in-line MICR and perforations. The most advanced technology and innovative processes help to minimize costs when producing high-quality black and white or full colour paper communications.

Symcor's multi-channel platform can transform printed documents into engaging and interactive e-mail or web-based communications that reach end-users in a timely manner, allowing for instant access from anywhere with an internet connection. Our suite of electronic tools integrate seamlessly with print design and composition solutions to provide a single source of information capture with multiple delivery channels, saving time and increasing the speed to market of critical and timely communication.

Symcor is committed to continuous investment in technology and innovation that supports cost-savings for our customers and enhanced communication for end-users.

Continuous investment in technology and innovation ensure we can offer the speed and accuracy needed to minimize costs, along with the quality and impact necessary to engage their end-users.

Capturing information once for design and distribution across multiple communication channels helps companies achieve cost-savings and ensures consistent messaging and brand presence across all customer communications.

Symcor offers the most advanced continuous digital colour print platform with capabilities for full colour onserts, in-line MICR and perforations to ensure all printed statements are eye-catching, informative and add value to the end-user experience. Our electronic and web-based solutions include the latest tools to personalize content and transform statements into targeted marketing campaigns that are effective for selling new products, encouraging service upgrades as well as educating a your customer's on must read regulatory changes.

Symcor's robust multi-channel solutions ensure consistency of information and full compliance with all regulatory requirements for utility bills and statements, including up-to-date information and education on important rate changes and other relevant information that is most effectively delivered through multiple channels.

Our state-of-the-art continuous digital colour print technology creates visually appealing, high impact documents to reinforce a brand and transform complex bills into clear, concise client communication. Electronic presentment and distribution options take the same content, look and feel and deliver them in a timely, secure electronic environment that provides the end-user with convenience and value-added features built on a web-based platform, saving our customers time and money associated with multiple document production and mailing. Utility companies are able to use regular monthly statements to communicate more effectively with their clients and cut through the complexities to highlight information that is relevant and meaningful to the utility consumer.